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Client Solutions Manager
Mission
To oversee and manage all aspects of customer solutions for GSI Health clients, including relationship and account management, project management, consultative advice, implementation, operations and ongoing support. This position requires a person with health care provider organization and health information technology experience and knowledge as well as a health care consulting, account management or product/program management background. The ability to manage multi-disciplinary projects and implement clinical health IT products and services are required.
Position Summary
This position requires a person with strong communication skills (written and verbal), project and product management and consultative skills to work strategically and operationally with key GSI Health clients. The person must be effective in working in a matrix environment as well as with external vendors and partners to develop and manage clinical health IT solutions. This person would need to:
- Manage all aspects of the client relationship and work with the clients in a consultative manner to provide strategic advice and understand their needs.
- Work within all areas of the GSI Health organization to effectively communicate client needs and ensure all client obligations meet and exceed their expectations.
- Manage customer specific product requirements and ensure alignment with company product management functions.
- Manage client product and service implementation and operations.
- Help build and document customer solutions processes and work to continuously improve and scale the customer solution function within GSI Health.
- Understand and stay current on market intelligence and overall health care and health IT trends, policy and services.
- Support growth and commercialization needs of GSI Health regarding prospective client opportunities.
- The position reports to the Head of Customer Solutions at GSI Health.
Fundamental Requirements
- Extensive knowledge of various facets of health care and heath IT industry.
- 5-10 years of experience in health care with at least 3-5 years working with or for provider organizations.
- Significant experience with health IT, including health information exchange, electronic health records, and other clinical systems.
- Ability to work within GSI Health and with the client to drive and deliver client focused products and services.
- Proven organizational skills demonstrated by thorough project plans, client agendas and client presentations.
- Ability to tell the “story” of our solutions impact to the client.
- Attention to detail and consistent production of accurate and timely power point presentations, reports and analyses.
- Proficiency with creation and maintenance of project plans, and MS Project tool in particular.
- Understanding of software development lifecycle and the requirements component in particular.
- Monitor external health care and health IT trends.
- Effective in working at the client site, independently or in a satellite office.
- Ability to travel as required, at times with short notice.
Background
- BA/BS
- Graduate Degree Preferred
- Strong written and oral communications skills
- Exceptional organizational skills